Policies & Information
We package every book with care to make sure that it arrives to you in Puurrfect condition.
We offer the following shipping options for our customers- USPS Media Mail, USPS First Class Mail and USPS Priority Mail Flat Rate are options available for all of the U.S. including the District of Columbia. The shipping fee will be added to your cart at checkout.
For our fuurriends in Alaska and Hawaii, for now, we can not ship to you- we are sorry but hope to in the future. If you are interested in the book and are willing to pay additional postage to receive then please let us know at info.houseofcocojett.com
Please note that all shipping options mentioned above will provide tracking information.
For USPS Media Mail please note the following: USPS retains the right to do periodic audits. At any point in the transit process the package can be opened which means original seal at point of shipping is broken, and then will be resealed by USPS most likely using tape. To our knowledge the product inside is not touched or tampered with and this audit is not always done and is random. Please do not use this shipping option unless you are fully comfortable with this USPS policy. This random audit is done to ensure that only approved items are sent using this discounted rate.
All orders ship from New Jersey, so depending on your ship to location please allow time for your book to arrive. The average is 3-5 days.
Orders are processed and shipped within 48 hours of receipt.
Cancellation, Refund, Return & Exchange
We are a small independent company just starting our journey in the world of children's books so we are sorry but for now
there are no Cancellations or Refunds allowed once order has been placed.
There are no returns allowed however if the book arrives damaged from being in transit please contact us at email@example.com and we will make every effort to assist with your purchase. Please provide a picture of the damage as soon as possible after receipt of the book.